Shipping policy
SHIPPING POLICY
Last updated: 31 August 2026
This Shipping Policy applies to orders placed through ellivane.shop and delivered within the United Kingdom.
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SHIPPING COST
We currently offer free standard shipping throughout the United Kingdom unless a different charge is clearly displayed at checkout before payment.
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ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Our operational cut-off time is 14:00 BRT. Orders placed after this time may begin processing on the following business day.
Business days do not include Saturdays, Sundays or public holidays.
Processing time is separate from delivery time.
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ESTIMATED DELIVERY TIME
Standard delivery normally takes approximately 8–12 calendar days after dispatch.
Delivery estimates are provided in good faith but are not guaranteed dates. Delays may occur due to:
• Carrier disruption.
• Customs or border procedures.
• Public holidays.
• Severe weather.
• Incorrect or incomplete addresses.
• Periods of unusually high demand.
• Circumstances outside our reasonable control.
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ORDER TRACKING
Where tracking is available, the tracking details will be sent to the email address provided during checkout.
Tracking information may take several business days to update after dispatch.
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MULTIPLE PACKAGES
Products from the same order may be dispatched separately due to stock location, product availability or fulfilment arrangements.
If this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees because an order is divided into separate shipments.
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ADDRESS INFORMATION
Customers are responsible for providing a complete and accurate delivery address.
Contact support@ellivane.shop immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.
Ellivane is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer. Where possible, we will assist in contacting the carrier or arranging another solution.
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DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES
The carrier may make additional delivery attempts or direct the package to a collection point.
Customers are responsible for monitoring tracking information and collecting packages within the carrier’s specified period.
Additional costs resulting from an unclaimed package, an incorrect address or a refused delivery may be deducted from a refund where permitted by law.
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DELAYED ORDERS
If your order has not arrived within the estimated delivery period, contact support@ellivane.shop with your order number.
We will review the tracking information and, where appropriate, investigate the shipment with the carrier or fulfilment partner.
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LOST OR DAMAGED PACKAGES
Contact us promptly if tracking shows the package as delivered but you have not received it, or if the package arrives damaged.
We may request photographs, delivery information or other evidence necessary to investigate the matter.
If the order is confirmed lost or damaged during transit, we will provide an appropriate replacement, refund or other remedy.
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CUSTOMS AND IMPORT CHARGES
Where customs duties, import taxes or additional charges apply, they will be handled in accordance with the information presented at checkout and applicable law.
Customers will not be charged undisclosed mandatory costs by Ellivane after completing the purchase.
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DELIVERY WITHIN 30 DAYS
Unless a different delivery arrangement has been expressly agreed, orders will be delivered without undue delay and within 30 days of the contract being formed, as required by applicable UK consumer law.
If delivery does not occur within the legally applicable period, you may contact us to request an appropriate resolution.
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CONTACT
Ellivane
Email: support@ellivane.shop
Website: ellivane.shop