Contact information

CONTACT INFORMATION

Need help with your order or have a question about one of our products?

Our customer service team is here to assist you.

Email: support@ellivane.shop
Telephone: +55 11 99802-2928
Website: ellivane.shop

Customer service hours:

Monday to Friday
09:00–17:00 BRT

We aim to respond within 24 business hours.

Business information:

Ellivane
Operated by Brascargas Log Transporte e Logistica
Rua Sapucai Mirim, 155
Jardim Santo Eduardo
Guarulhos – SP
Brazil

When contacting us about an existing purchase, please include your full name and order number so we can assist you more efficiently.

Please do not send returns to the business address above unless our customer service team has provided written instructions and confirmed the appropriate return address.